The operator

characterisation/representation 

operator(laura) 

Represented as a calm character, however her face reflects the worry she feels. She is represented as a stereotype of an operator as she is calm, her tone of voice reflects warmth and is very reassuring. She is presented as a professional as her tone of voice does not show her stress and worry. 

This film gives a raw representation of what operator calls have to go through daily, the tense call with Gemma shows how this is what they have to go through daily. Operators are often not shown and overlooked in the media, this film allows the representation for them to reach a wider audience 

Mother (Gemma) 

Represented as a stereotypical mother, as she risks her life to save her son. Which can be viewed as a stereotypical outlook of how women are presented in the media, as they are usually presented to be caring and loving

Jamie

 The audience learn that Jamie likes football and his voice reflects that he is quite young. His actions represents a stereotypical young child 

sound

The sound reflects the narrative, as it started out calm, but the pace increases as the narrative hits a disruption. For example, when the mother is panicking at the start, which is then contrast with silence when she goes and saves her son. The silence creates tension as it is so conflicted with the loud noise. Silence is also used at the end to reflect a sense of relief for the audience but this is also contrasted with how the operator picks up another call. This mirrors how this is the norm for her. The sound in this film also portrays the narrative by matching the events with the sound tones, for example, matching a high paced sound with a disrupted event, for example, when the mother can't breath and starts to panic. 

The sound is also designed to inform the audience of the actions that is happening as we can only see  one setting. For example, the diegetic sound of the fire truck which indicted safety to the audience.  

cinematography

This film is portrayed with simple shots such as close up and panning, but yet very effective. This reflects the simple story line, making the audience focus on the sound. A pan is used at the start of the film, to establish the setting. A shot taken between two computer monitors, which then starts slowly zooming in to Laura's face, which reflects the importance of the conversation that they are having, but also reflects her facial expressions and makes the audience more tense. The choice of shooting between the two computers mirrors Laura's atmosphere. The closeup to her face shows her worried emotion but also shows the microphone, which reflects the small connection that the operator and the caller has, but yet the impact that the operator has is huge.  The Cinematography in this film consist of some slow movement as well to create tension. The different angle shots reflect a different perspective of Laura but also mirrors how she stays calm and reassuring throughout the whole conversation. 

The blue lighting that is reflected off Laura's face also mirrors Laura's atmosphere and her role, however, it also reflects Laura's calmness as blue or cool tone colours is often used to communicate calmer feelings.

Close up 

shot taken between two monitors.

Mise en scene 

costume

Laura

Her costume consists of her uniform and a headset. which reflects her character's context and role. The head set creates a sense of connection between the operator and the caller. 

Narrative.

The film follows the three act structure as at the start, we are introduced to Lura and Gemma . The event oscillates as the call goes on. The ending of the film reflects a loop or circular ending as Lura picks up a new call, this can reflect her norm, which might seem too heavy for others, but I view this use of a loop of making the film more raw, as people often don't get an insight of what emergency callers have to go through. 

message 

The rawness and what operator callers have to go through